Returns & Exchanges
At MysteryFootball, we want you to be completely satisfied with your mystery kit; however, if your item doesn't fit or isn't what you expected, you can return or exchange it within 30 days of delivery. Please ensure all tags remain attached and the jersey is in its original, unworn condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Kit
Place the jersey back into its original packaging, ensuring all collectible cards or bonus items included in the mystery box are present.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team verifies the authenticity and condition of the kit, we will process your refund or dispatch your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing